Frequently Asked Questions About Harbor Humane
The information below includes our most frequently asked questions. If you do not see the answer to your question, please call (616) 399-2119 or email [email protected]. We will do our best to respond within 24-48 hours.
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Adoption
How do you determine if an animal is adoptable?
Each animal admitted to HHS undergoes a medical examination and behavioral assessment. Animals diagnosed with a terminal or debilitating disease may not become available for adoption. Animals that pose a safety risk to the community or have severe behavior issues may not be suitable for adoption. Each animal is evaluated individually, and the outcome is determined with the best interest of the animal in mind.
How do I get approved to adopt?
The first step is filling out an adoption survey. Our Adoption Counselors can usually get you approved the same day. If you have current animals, please bring their records or their vet information with you. You can also email us any vet records. If you rent, please bring your landlord’s contact information.
How long is my adoption survey valid for?
All adoption surveys stay on file for 3 months. After that, a new survey will need to be filled out in order to adopt.
What are your adoption fees?
Dog Adoption Fees:
- Puppies (younger than 5 months): $350
- Adult Dogs (5 months – 7 years): $175 for dogs over 30 pounds & $200 for dogs under 30 pounds
- Senior Dogs (7 years and up): $75
Please note: Residents of Ottawa County must purchase a dog license ($10) in addition to the adoption fee.
Cat Adoption Fees:
- Kittens (younger than 5 months): $100
- Adult Cats (5 months – 7years): $25
- Senior Cats (7 years and up): Fee waived but donations are appreciated
All cats and kittens are always two for the price of one (the higher price is honored)! Come meet your purr-fect match!
What is included in my adoption fee?
All the cats and dogs up for adoption are provided with a range of services, including spay/neuter surgery, microchipping, initial vaccinations, heartworm testing for dogs over 6 months of age, external and internal parasite prevention, and a behavioral and medical assessment.
Many of the animals in our care also need additional medical or behavioral support for various conditions. Our adoption fees do not even begin to cover our animal care costs or other programming expenses. Donations from generous individuals, businesses, and foundations support the majority of our work.
Do my current animals need to be up-to-date on vaccines and fixed to adopt from Harbor Humane?
Generally, yes; however, there are special circumstances in which these requirements can be waived. When adopting an animal, we want to ensure that your current animals and the adopted animal are set up for success. Regular veterinary care and vaccinations are critical to the health of pets.
Can I take home a pet the same day I get approved?
Usually, yes! As long as the animal has received all its vaccinations and has been evaluated by our veterinarian, it can go home with you the same day. If the animal isn’t ready to go, you can still finalize the adoption, and we will schedule a time for you to pick them up.
Can you call me when you get kittens or a certain dog breed in?
Unfortunately, we do not have the capacity to maintain waiting lists or notify customers when a specific breed or type of animal becomes available. The best place to view the types of animals available is on our Adopt page. Even though pictures are not always available, you can still see the name, age, and breed. You can email us at [email protected], or call 616-399-2119. You may also want to try searching Petfinder.com, where you can filter by various factors, including location and animal type.
Why does the dog I am adopting need to be spayed/neutered before going home?
We believe in spaying and neutering for many reasons. First, it helps to control pet overpopulation. Part of the reason many animals do not have homes is that there are more being born than the number of available homes.
Second, it is healthier for your pet. Spaying or neutering reduces the risk of certain types of cancer in dogs and cats.
Lastly, HH is required by law that any animal we adopt out is spayed or neutered. For more information on spaying and neutering, check out Why Spay/Neuter is Important and ASPCA’s Spay/Neuter Your Pet.
Can you hold an animal for me?
All of our adoptions are on a first-come, first-served basis with an approved adoption survey. We cannot hold animals. Our goal is to have an animal’s stay with us as short (and as comfortable) as possible, before we can find their forever home.
Do my current animals need to meet the adoptive animal before finalizing the adoption?
Generally, no. Occasionally, we will require one of our dogs to meet the dogs currently in your home to ensure they will be a good fit for your family.
Can I adopt a cat to live outside?
We make every effort to adopt cats that are eligible for home placement in an indoor-only setting. While there are certainly exceptions to this rule (cats that mentally deteriorate from being indoor only, cats with a history of being indoor/outdoor, cats that have indoor litterbox issues, etc.), cats that stay indoors are not exposed to the dangers of outdoor life such as disease, parasites, animal cruelty, cars, toxins, and poisons. As a result of this policy, cats in our regular adoption program will not be adopted into a home where they will be allowed to be both indoor/outdoor. If you are looking for an outdoor cat, take a look at our Working Cat Program!
Can I adopt a dog to live outside?
Similarly to cats, we make every effort to adopt out dogs that are best suited for indoor living, as indoor dogs. Outdoor dogs have an increased risk of developing behavioral problems and often miss out on necessary socialization. Dogs are social and want to be with their pack, which is essentially your family.
Can I declaw my adopted cat?
Harbor Humane is strongly opposed to declawing cats. We recognize that scratching is a natural behavior of cats, and that cats may be defenseless without the use of their claws if they, intentionally or unintentionally, go outdoors. Because of postoperative discomfort, pain, and potential behavioral or physical side effects, the only circumstances in which the procedure should be considered are those in which all behavioral and environmental alternatives have been fully explored, have proven to be ineffective, and the cat is at grave risk of euthanasia. HH finds it unacceptable to declaw a cat no matter the age or weight of the cat.
If I adopt an animal and it doesn't work out, what is the return policy?
Please call us first! We have staff members on site who can help with behavioral concerns and answer medical questions. However, if you need to bring the animal back to us, please call us first at 616-399-2119 ext. 119.
The following return policies apply to any adoption. If returned:
- Within two (2) weeks, for any reason, you may make an exchange for another animal, less licensing fees (limit of one).
- Within four (4) weeks, for any reason, you may make an exchange for another animal (one exchange limit). If exchanged, you will pay for a new license.
- Within four (4) weeks for behavioral or health reasons not previously discussed, you may receive a refund. Health and behavioral reasons may not include conditions the animal had, and you knowingly accepted at the time of adoption. If returned for health reasons, the condition must be documented by a veterinarian.
- Beyond 4 weeks but within 6 months, for any reason, the surrender fee will be waived.
What are your hours of operation?
We are open for adoptions Monday-Friday from 12:30pm-7pm and Saturdays from 12pm-5pm. Our intake department is open Sunday from 11am-5pm and Monday-Thursday 11am-5pm.
We have staff present Sunday-Saturday from 7:30am-7:30pm. If you have lost or found an animal outside of our intake hours, we may still be able to help you. If you have an animal emergency, please contact the Ottawa County Dispatch at 1.800.249.0911
Why can't I reach anyone when I call?
We receive hundreds of calls throughout the day and have limited staff available to answer them. We do check messages periodically during the day and will do our best to return your call within 24 hours. You can also email us at [email protected].
Where do your animals come from?
In 2024, 52% of animals who ended up at HH were stray, 25% were surrendered by their owners, and 23% were transferred in from other shelters.
Animals who came in as owner surrenders are typically victims of circumstance. The most common reasons we see for surrendering animals are that the owner is moving, someone in the family has allergies, or there is a medical or behavioral issue that the owner is unable to manage.
We also transfer animals from overcrowded shelters. These are both shelters in Michigan and shelters in states such as Tennessee and Louisiana that do not have as progressive animal welfare programs as we do in the Midwest. This means that many thousands of animals in the southern states are euthanized simply because there is no room at the shelter for them, and the supply is far greater than the demand for adoptable animals. We are proud that our capacity allows us to save the lives of other animals, no matter where they were born, who would otherwise be euthanized at other shelters with fewer resources.
Why can't you take in my cats today?
We are a managed admission shelter. That means we manage our admissions to ensure we don’t have more animals in our care than we can care for. We are legally contracted to take in every stray animal for Ottawa County. On a busy summer day, we can take in over 30 cats in one day. Most days, we have over 100 cats and 40 dogs in our building. We want to ensure that we can provide everyone with the quality of care they deserve.
I want to volunteer, but was told there is a wait to sign up. Why is that?
We have many amazing volunteers who put in hundreds of hours every week. We want to ensure that every volunteer receives the quality training they deserve and that their time with us is well-spent. We schedule orientations approximately every 6-8 weeks and limit the number of volunteers we accept at each orientation to ensure that their training and donated time are not wasted. For information on volunteering, please visit harborhumane.org/volunteer or email our Program Manager at [email protected].
I have a community service project due for school. Can I fulfill this requirement with Harbor Humane?
We suggest getting involved by completing an outside project, such as a donation drive for the shelter, to earn your hours and help the animals! But we have more ideas, and encourage you to get in touch with us for more information! Email us at [email protected].
Why do you always ask for donations? Don't you get government or tax money to care for animals?
Harbor Humane holds the county contract for Ottawa County. This means we accept all animal strays, law enforcement holds, and bite holds in Ottawa County. Ottawa County pays us a fee for each stray animal we take in. However, 52% of the animals we take in are strays, and our county contract is only 18% of our annual revenue. The majority of our budget is directed toward our program services. To offer these animals top-notch service and care, we rely on the support of individuals, businesses, sponsorships, gifts, grants, and the community to operate our facility and programs at the highest standard. Without public support, we would no longer be able to provide the gold standard of care we provide to our shelter animals.
How do I update my address or request to be removed from your mailing list?
Please contact our development staff at [email protected].
Is Harbor Humane affiliated with national organizations such as the Humane Society of the United States, PETA, or the ASPCA?
Harbor Humane is not an affiliate or chapter of any national organization. We are a local, independent shelter.
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General Information
Your questions answered about
Resources and Services
Do you offer spay/neuter services to the public?
We offer a low-cost spay/neuter clinic for the public. To qualify for the clinics, clients must demonstrate low-income status, up to 200% of the federal poverty level. Examples of proof include a bridge card, Medicaid card, pay stub, tax return, unemployment benefits, proof of social security, etc.
Low-cost Clinic prices are as follows:
- Dog Spay: $95
- Dog Neuter: $80
- Feline Spay: $55
- Feline Neuter: $50
- Additional $15 if cryptorchid and/or $10 for hernia repair.
I found a dog locked in a car in the heat. What should I do?
First, check to see if the engine is running and the air conditioning is working, and observe how the dog appears to be doing.
If the dog appears distressed, there is high heat, the windows are up, and/or the situation seems dangerous, call Animal Control in Ottawa County at 800-249-0911. You can also contact the local police department or sheriff’s office. Additionally, if you are at a storefront, enter the store and request that a page be created with the vehicle’s information.
For more information, visit Ottawa County Animal Control.
How do I report cases of cruelty or neglect?
If you live in Ottawa County, please contact the Ottawa County Dispatch Non-Emergency line at 800.249.0911. If you live outside of Ottawa County, please get in touch with your local animal control or sheriff’s office. We do not have the authority to investigate cases; instead, we work with the animal control officers of Ottawa County.
What can I do with my aggressive or behaviorally challenged animal? I don't want to euthanize it, but I cannot care for it.
Before giving up, we encourage you to meet with our Animal Behavior Manager and try one of our obedience classes, including Reactive Dog classes. HH offers behavior classes.
Our Behavior Manager can be contacted at [email protected] or call 616.399.2119×113.
If your animal is a purebred, consider contacting a breed rescue organization or the breeder from whom you purchased your dog. Keep in mind that rescues (purebred or mixed) may not accept animals with a history of biting. Please consult your veterinarian for their opinion or an animal behavior consultant for an evaluation as well.
If I bring in my dog for owner-requested euthanasia, will that be performed right away, or will they be put in a kennel?
All owner-requested euthanasia is performed right away. You do have the option of spending some time with your pet beforehand, viewing your pet after the euthanasia is completed, or taking your animal home with you to bury. Customers can also bring their pet to us, sign the paperwork, and leave. You can also choose to have your animal’s remains returned to you. For more information, please email us at [email protected].
Why can't I be in the room during the euthanasia?
It is our policy not to allow pet owners into the euthanasia room during the process for the safety of both the animal and the owner. Owners are welcome to visit the animal after the process. If you would like to be present during euthanasia, we recommend making arrangements with your private veterinarian.
I found a lost dog/cat? What should I do?
We recommend you come to HH to fill out a lost or found animal report. You can also post on our Lost/Found pet Facebook page, Ottawa County Lost and Found Animals. Check out our Lost & Found page for additional tips. You can also find pictures of current stray animals there.
I found a wild baby/adult squirrel, raccoon, opossum, bunny, etc. Can I bring it to Harbor Humane?
We are not allowed to take in wildlife. Please get in touch with local wildlife rehabilitators. We would recommend Lowell Farm and Wildlife Center at 616-885-4223 or Wildlife Rehabilitators, LLC at 616-361-6109.
You have my animals who got lost! What do I do now?
Persons claiming a stray animal must provide evidence of ownership. Ownership may be established in many ways, including a combination of:
- ID tag, rabies tags, or license tags.
- Detailed description.
- Veterinary records.
- Current pictures.
- Bill of sale.
- Registration papers.
- Location where the animal was found, relative to the owner’s home.
- Communicating with the veterinarian or groomer.
Can my animal be withheld for any reason?
Animals are personal property and cannot be withheld from an owner without good cause during the stray period.
Once ownership is reasonably established, pet owners will be required to pay applicable fees and comply with state mandates to reclaim the animal. Animals may not depart with the owner without a valid:
- Dog License: If the owner cannot produce a valid dog license, one will be issued for the animal.
- Rabies Certification: Rabies Certificate or County Rabies tag must be presented at the time an animal is reclaimed. Owners who are unable to provide proof of rabies inoculation must pay for a Rabies Certification. All animals over 12 weeks of age are required by MDARD to be vaccinated for rabies.
Are there any fees associated with reclaiming my lost pet?
Yes, when a lost animal comes into our care, fees are associated with reclaiming your pet, and these fees escalate each time we recover your pet.
First Redemption: $65
Second Redemption within 1 year: $115
Third Redemption within 1 year: $225
Boarding Fees:
- Boarding fees after 24 hours are $40/day. However, getting pets home is our priority, so please do not let fees discourage you from picking up your pet. We are always willing to work with you so we can encourage you to reach out.
Additional Fees include:
- Rabies vaccine (if there is no proof of past rabies vaccine history): $30
Redemption fees include standard vaccines (distemper/Bordetella) for which they are vaccinated upon intake and a microchip. However, fees do not include rabies vaccine, extraordinary medical attention, excessive boarding costs, and license fees. To encourage spay/neuter of returned animals, the Executive Director may approve a waiver of specific redemption fees if the owner agrees to spay/neuter their animal.
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